Refund & Cancellation Policy

1. Who you buy from

• In the iOS App: purchases are made through Apple’s App Store and billed to your Apple ID.
• In the Android App: purchases are made through Google Play and billed to your Google account.
• On our website: purchases are sold by Original Pictures Technologies, Inc. and processed securely by Stripe. We never see or store your full card number.

Prices are shown in U.S. dollars unless another currency is displayed at checkout. Applicable sales tax or VAT is added where required. Your bank may charge foreign-transaction fees.

2. Delivery

All paid features are digital services. They are activated on your Original Pictures account immediately after your payment is confirmed — nothing is shipped. If a feature is not active within a few minutes of purchase, sign out and back in, use “Restore purchases” in the App, or contact us.

3. Cancelling a subscription

Subscriptions renew automatically until cancelled. You can cancel at any time, and you must cancel at least 24 hours before the renewal date to avoid being charged for the next period.

• Apple: Settings → [your name] → Subscriptions → Original Pictures → Cancel Subscription.
• Google Play: Play Store → profile icon → Payments & subscriptions → Subscriptions → Original Pictures → Cancel.
• Website (Stripe): use the billing link in your purchase receipt, or email info@original.pictures from your account email.

When you cancel, you keep access to paid features until the end of the period you already paid for. Deleting the App or your account does not by itself cancel an App Store or Google Play subscription.

4. Refunds

App Store purchases

Refunds for purchases made through Apple are handled by Apple under its policies. Request one at reportaproblem.apple.com. We cannot issue refunds for App Store purchases directly.

Google Play purchases

Within 48 hours of purchase you can request a refund through Google Play. After 48 hours, contact us at info@original.pictures with your Google Play order number (it starts with “GPA.”) and we will review your request under Google Play’s policies.

Website purchases

• 14-day refund: if you are not satisfied with your first purchase of a subscription or paid feature, request a full refund within 14 days of the initial charge.
• Renewals: renewal charges are generally non-refundable, but if you forgot to cancel and have not used the paid features since the renewal, contact us within 7 days and we will refund the renewal.
• Billing errors: duplicate charges or charges after a confirmed cancellation are always refunded in full.
• EEA, UK and Swiss consumers have a 14-day right of withdrawal. When you ask us to start a digital service immediately, you acknowledge that you lose the right of withdrawal once the service has been fully provided; for a partially used subscription we will refund a proportionate amount.

Approved refunds are returned to your original payment method within 5–10 business days, depending on your bank. Nothing in this policy limits rights you have under applicable consumer law.

5. How to request a refund or get billing help

Email info@original.pictures with the subject “Billing”, the email address on your account, the date and amount of the charge, and your receipt or order number. We reply within 2 business days. You can also call us at +1 (302) 694-1232 (Monday–Friday, 9 a.m.–5 p.m. U.S. Eastern Time).

If something looks wrong, please contact us before filing a chargeback with your bank — we can usually fix billing problems faster.

6. Price changes

We may change prices for future billing periods. We will notify you in advance as required by law and by the app stores, and you can cancel before the new price takes effect.

7. Merchant information